In my ten years of driving the bus, I have probably been asked this question hundreds of times:
“Why is/was your coworker so damn rude?”
I’ve also seen other drivers face this question, and unfortunately, in most cases, it ends up with the driver responding with something along the lines of, “I don’t know,” or “That doesn’t have anything to do with me”.
In theory, that may indeed be the reality, however, that’s not how customer service ought to be. The ideal answer should be, “I am unsure why, however, I do apologize for that experience. How can I help?”
But this article isn’t about better customer service, that article has already been written. In this article, I’ll give my honest and unbiased opinion on why I think some bus drivers are “rude”.
#1-Stress
The absolute number one reason is stress. In general, most people would agree that driving is stressful — working against deadlines is stressful, and dealing with bad customers is stressful. I would assume this is the rule of thumb for human beings, right?
Ok, so let’s take that same idea, and make the vehicle you’re driving massive, the streets smaller, and the drivers around you a whole hell of a lot more aggressive and reckless.
